Resolute is Epic's revenue cycle application managing overall billing. Resolute includes Hospital Billing (HB), Professional Billing (PB), and Single Billing Office (SBO).

Resolute Hospital Billing (HB) is Epic's patient accounting product for the facility fees for an organization with both hospitals and clinics.

Resolute Professional Billing (PB) is Epic's patient accounting product for the professional fees for an organization with both hospitals and clinics.

Single Billing Office (SBO) blends the functionality of both Resolute HB and Resolute PB into one consolidated billing system. In SBO, the self-pay portions of both HB and PB are combined where the guarantor is responsible for the payment.

Resources

The following sub-pages contain documents that provide information on Resolute functionality.

• Account Maintenance
• Charge Entry/Review/Correction
• Claims
• Cosmetic/Elective/Retail Billing
• Coverage Changes
• Credits
• Customer Service/Financial Counselor
• Department Denial Workqueues (Pre-Cert, Prior Auth, Referral Denials)
• Enterprise Payment Posting
• Guarantor Account Maintenance
• Hospital Account Maintenance
• Hospital Billing (HB) Follow-Up
• POS Payment Posting
• Professional Billing (PB) Follow-Up
• Pre-Payments
• Research Billing
• SlicerDicer for Revenue

General Resources

• Account Maintenance for SBO Customer Service and Self-Pay Follow-Up (SBO072) - (eLearning: 11 min) Use Account Maintenance to look-up a patient and research an account using Account Summary, Account Note, Hosp Tx Inquiry, and Enterprise Guarantor Summary.

• Introduction to Epic PPT - (Training Resource) The power point presentation of the overview of Epic including the life cycle of an HB HAR and the life cycle of a PB HAR.

• Life of a Charge (GEN015) - (eLearning: 10 min) Review the different types of charges and how they post to patients’ accounts.

• Overview of Hyperspace for Revenue and Access Products (GEN006) - (eLearning: 13 min) This Epic created elearning provides an introduction to the basic concepts and terminology of the revenue cycle.

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