Hospital Billing (HB) Follow Up

These tip sheets and training resources describe HB Follow-Up-related workflows.

Resources

The following resources provide information on Hospital Billing functionality in Resolute.

Combining Consecutive Accounts - (Handout) Accounts are considered consecutive if they fit a payor's contracted definition of when accounts need to be combined for billing on the same claim.
Claim Status Insights - HB - (Handout) Claim statuses now appear throughout liability bucket workflows. The Claim Status, Status Reason, and other information are available at a glance to help you determine your next steps in addressing claim follow-ups.
A New Workflow for Appealing Denials in Hospital Billing (RHB307) – (eLearning: 4 min) Learn about a streamlined workflow for appealing denials.
Release Documentation for Insurance Denials - (Handout) PB and HB follow-up staff can create additional documentation request releases directly from their follow-up workqueues.