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Professional Billing (PB) Follow Up
Resolute (Billing)
These tip sheets and training resources describe PB Follow-Up-related workflows.
Resources
The following resources provide information on Professional Billing functionality in Resolute.
- Claim Status Insights - PB - (Handout) Enhanced Claim Statuses provide insights as to where exactly the claim is in the payer’s adjudication process. This reduces the need to go to external payer portals or call payers for follow-up.
- PB Insurance Follow-Up PPT - (Training Resource) The power point presentation for the PB Insurance Follow-up lesson.
- Use PB Follow-Up Activities - (Handout) Document any action taken on a follow-up record with a PB Follow-up Activity.
- Use the PB Follow-up Workqueue - (Handout) Use the PB Follow-up workqueue to resolve PB denials and no-response claims.
- PB Follow-Up Alerts - (Handout) A list of the PB Follow-up workqueue Alert icons, their meanings and functionality.
- Release Documentation for Insurance Denials - (Handout) PB and HB follow-up staff can create additional documentation request releases directly from their follow-up workqueues.
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