Coverage Changes

Careful consideration must be given to changing a patient's insurance coverage. HB and PB manage coverage changes differently.

Resources

The following resources provide information on changing a patient's insurance coverage.

Coverage Changes - (Handout) An outline of the coverage change workflow.
Coverage Change Considerations - (Handout) Many customer service calls involve researching and making corrections to coverage information. There are a number of factors to consider when making these changes.
Add a Secondary Coverage after the Primary has Paid - (Handout) The workflow for adding a secondary coverage after the primary has paid.
Account Activity - (Handout) Document the Coverage Change Always thoroughly document any activity on an account with an appropriate Account Activity.