Secure Chat is Epic's unified staff communication tool within both Hyperspace and Epic mobile apps (Haiku, Canto, Rover). 

Resources

  • Introduction to Secure Chat (CLN275) - (eLearning: 8.5 min) Use Secure Chat for ad-hoc messaging with staff members.
  • Here's How...Secure Chat (POSS032) - (Video: 2.5 min) Learn how to communicate with the rest of your care team using Secure Chat in Hyperspace, Haiku, Canto, and Rover.
  • Here's How...Setting Availability in Secure Chat (POSS153) - (Video: 2 min) Learn how to set your availability in Secure Chat.
  • Overview: Consolidated Communication Project - (Website) Centralized web site covering the entire project.
  • Secure Chat Automatic Message Forwarding - (Handout) Within Epic Secure Chat settings, you can choose to have your incoming messages forwarded to other users. Messages can be forwarded for a certain period of time (Manual Forwarding) or whenever a certain event occurs (Automatic Forwarding), and can be sent to individual users and groups of users.
  • Secure Chat Quick Start Guide - (Handout) This guide provides detailed instructions on using Secure Chat in Epic, including setting availability, starting conversations, attaching images, managing groups, and advanced features like message forwarding and broadcasts. With step-by-step guidance, it covers both basic and advanced tools to optimize communication within healthcare teams.
  • Secure Chat Overview - (Handout) To enhance the quality and speed of communication and reduce phone call interruptions, you can chat securely with your colleagues by sending secure instant messages within Hyperspace from your computer. 
  • Secure Chat Mobile - (Handout) To enhance the quality and speed of communication and reduce phone call interruptions, you can chat securely with your colleagues by sending secure instant messages within Hyperspace from your mobile devices (Rover/Haiku/Canto).
  • Secure Chat Epic Normal Priority Sound Settings - (Handout) The document shows steps for personalizing Epic normal priority chat message sounds on an iOS phone or Android device within Haiku, Canto, and Rover.
  • Secure Chat Etiquette - (Handout) Epic Secure Chat is for time sensitive communication (see Communication Grid guidelines). Remember that it interrupts the work of your recipient. Consider the time of day and limit late evening/overnight messages to mainly important or urgent issues.
  • Secure Chat Groups - (Handouts) You can message a Group in Secure Chat, you can send a message to the right person at the right time, based on who’s on call or signed in to a given role, without needing to know a specific individual’s name. Secure Chat groups define specific roles and teams across the organization to receive push notifications about patient issues or that users can message in Secure Chat for more efficient communication. 
  • Set the Primary/Consulting Provider Team - (Handout) This document describes how in-patient clinical teams can add a primary or consulting provider team to an individual patient’s Epic Treatment Team. Adding the primary provider team is a minimum expectation for Epic On-Call Finder to populate the Treatment Team and to ensure the right provider is being contacted for clinical communication.
  • On-Call Finder - (Handout) The On-Call Finder activity allows users to look up providers based on-call schedules.
  • Epic Planned Downtime: Secure Chat - (Handout) This document outlines the process for using Secure Chat during planned and unplanned downtimes.
  • Unified Calling with Mobile Applications - (Handout) With a single tap, you can call a colleague from Epic Rover, Haiku, or Canto, without needing to switch back and forth between applications or log into multiple applications. You can call from different areas within the mobile application. While using Epic to call, you can easily review a patient's chart and complete follow-ups.

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