Secure Chat is Epic's unified staff communication tool within both Hyperspace and Epic mobile apps (Haiku, Canto, Rover). 

Resources

  • Introduction to Secure Chat (CLN275) - (eLearning: 8.5 min) Use Secure Chat for ad-hoc messaging with staff members.
  • Here's How...Secure Chat (POSS032) - (Video: 2.5 min) Learn how to communicate with the rest of your care team using Secure Chat in Hyperspace, Haiku, Canto, and Rover.
  • Here's How...Setting Availability in Secure Chat (POSS153) - (Video: 2 min) Learn how to set your availability in Secure Chat.
  • Overview: Consolidated Communication Project - (Website) Centralized web site covering the entire project.
  • Secure Chat Automatic Message Forwarding - (Handout) Within Epic Secure Chat settings, you can choose to have your incoming messages forwarded to other users. Messages can be forwarded for a certain period of time (Manual Forwarding) or whenever a certain event occurs (Automatic Forwarding), and can be sent to individual users and groups of users.
  • Secure Chat Overview - (Handout) To enhance the quality and speed of communication and reduce phone call interruptions, you can chat securely with your colleagues by sending secure instant messages within Hyperspace from your computer. 
  • Secure Chat Mobile - (Handout) To enhance the quality and speed of communication and reduce phone call interruptions, you can chat securely with your colleagues by sending secure instant messages within Hyperspace from your mobile devices (Rover/Haiku/Canto).
  • On-Call Finder - (Handout) The On-Call Finder activity allows users to look up providers based on-call schedules.
  • Epic Planned Downtime: Secure Chat - (Handout) This document outlines the process for using Secure Chat during planned and unplanned downtimes.

Haiku/Canto Related Resources

  • Creating/Editing a PIN in Epic Haiku on Android  - (Handout) This document shows the steps for creating or editing a PIN in Epic Haiku for efficient logging into the application on Android devices.
  • Personalization of Epic Haiku on Android - (Handout) this document shows some optional steps for personalizing Epic Haiku on an Android phone for efficient use of the application and knowledge of sound/notification settings.
  • Creating/Editing a PIN in Epic Haiku on iOS  - (Handout) This document shows the steps for creating or editing a PIN in Epic Haiku for efficient logging into the application on iOS devices.
  • Personalization of Epic Haiku on iOS - (Handout) this document shows some optional steps for personalizing Epic Haiku on an iOS phone (Epic Limerick for Apple Watch) for efficient use of the application and knowledge of sound/notification settings.
  • Finding the Care Team on Haiku - (Handout) Steps for finding the Epic Care Team/Treatment Team on the Epic Haiku mobile application.
  • Haiku/Canto Resources Main Site - (Webpage) This site contains the resources in this section and other resources for setting up and using Haiku or Canto on your personal device.

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