The following sections contain information about Epic training courses available for Community Connect clients. Included are course descriptions, curriculum, and course handouts (ex: PowerPoint presentations, exercise booklets, and login sheets).
Note: Materials linked on this page can only be accessed by Community Connect staff. If you are not part of one of the Community Connect sites, please refer to the Epic Courses webpage for Iowa Health Care course information.
This page is devoted to Revenue/Billing training resources. Quick links to the other Community Connect training resources are provided below.
Note: All Revenue/Billing training courses will use the CCHS service area.
Clinical | Patient Access | Patient Data Review | Specialties
Revenue/Billing
Class Length: 4 hours
Content: Enter and review charges, charge reconciliation, charge reporting, and correct posted charges. This training will also cover HIM/Simple Visit Coding: coding an account, coding query, and missing documentation.
Roles: Coders and Billers responsible for charge entry and review, coding claim edits and coding denials
Prerequisite(s): Site-specific or click here to view introductory videos & eLearnings.
Course Materials:
Class Length: 4 hours
Content: Enterprise Billing covers both PB and HB Claim Edits, insurance Follow-up, and coverage changes. Learn to override errors, resolve registration errors, and document and transfer claims accordingly. Explore Stop Bills and DNB’s on accounts and understand how to resubmit claims.
Roles: Billers
Prerequisite(s): Site-specific or click here to view introductory videos & eLearnings; other classroom training, as appropriate
Course Materials:
Class Length: 3 hours
Content: Enterprise Payment Posting covers the creation of batches, posting payments, and processing both Guarantor and Insurance Payment Posting Batches. Participants will learn how to address payment posting errors, including overpayments and NSF payments, as well as how to post denials and handle recoupment. This training will also provide an introduction to eRemittance.
Roles: Payment Posters
Prerequisite(s): Site-specific or click here to view introductory videos & eLearnings; other Revenue classroom training, as appropriate
Course Materials:
Class Length: 3 hours
Content: Credits, Adjustments, and Self-Pay Follow-Up covers handling disputed balances, submitting bills to insurance, and managing pre-payments. Learn to create payment plans, process refunds, and close out the cash drawer.
Roles: Billers
Prerequisite(s): Site-specific or click here to view introductory videos & eLearnings; other Revenue classroom training, as appropriate
Course Materials:
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