Workqueues are workable lists in Epic and include patient workqueues, follow-up workqueues, claim edit workqueues, charge review workqueues, and many others.

Resources

The following resources provide information on Workqueue functionality.

• Deferring within Workqueues - (Handout) Users may defer a list item within a workqueue for a given length of time. This moves it to the Defer tab of the workqueue. At the end of the given length of time, the list item (e.g. account or transaction) will return to the Active tab of the workqueue.
• Documenting a New Call Patient Communication - (Handout) The New Call feature allows users to record communication with a patient, such as attempts to reach the patient to schedule an appointment.
• Filtering Workqueues - (Handout) Workqueues can be filtered and saved as favorites to provide quick and easy access to the most commonly used workqueues.
• Offsite Visit Workflow - (Handout) The Offsite Visit Workflow is used when providers at UI Community Clinics or Outreach perform services at external hospitals or facilities (inpatient rounding, consults, surgeries, etc.).
• Removing an Order from the Schedule Orders Workqueue - (Handout) Orders on the “Active” tab of the Scheduled Orders workqueue can be manually removed.
• Reviewing Workqueue List Basics - (Handout) The Workqueue List can be customized, and changes will be saved for future logins automatically.
• Transferring Orders in the Schedule Orders Workqueue - (Handout) Orders in the Schedule Orders workqueue can be manually transferred from one departmental workqueue to another. A reason for can also be entered to clarify why the order is being transferred.
• Working Front Line Patient Workqueues - (Handout) Front line Patient workqueues are worked by staff on a daily basis to correct errors on appointments that must be fixed.
• Workqueue Efficiency Tips (REV060) - (eLearning: 7.5 min) Practice efficiency tips for navigating and working workqueues.

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