Welcome is an Epic tool that offers patients self-service options such as verifying clinical information. The touch screen interface allows patients to complete patient history and review of systems questionnaires prior to clinic visits. Welcome can be used at workstations with touch screen monitors or on a handheld tablet.

Resources

The following resources provide information on Welcome functionality.

• Welcome Questionnaires into Flowsheets - (Handout) Patients can fill out questionnaires that have been assigned to them by either MyChart or Welcome ahead of being seen by a clinician. Some of these questionnaires are now automatically filed to a flowsheet, if configured to do so.

• Updating HPI and ROS at Urgent Care/Quick Care - (Handout) SmartBlocks can be used to update responses to a Welcome Questionnaire when reviewing them with the patient. The SmartBlock opens the NoteWriter function beside the Clinic Note and the patient’s responses are automatically selected. They can then be edited before signing the note.

• Welcome Workflows for Nurses/MAs - (Handout) Step by step instructions are provided on assisting patients with the Welcome questionnaires and filing patient responses to the chart.

• Welcome Workflows for Clerical Staff - (Handout) Step by step instructions are provided on assisting patients with the Welcome questionnaires.

• Welcome Workflows for LIP Staff - (Handout) Step by step instructions are provided on assisting patients with the Welcome questionnaires.

• Review and File Patient-Entered Histories (WEL002) - (Video) Covers documentation for nursing staff when reviewing and filing patient entered information into the patient's chart.

• Assigning Questionnaires (WEL003) - (Video) Reviews how to assign additional questionnaires to patients when they arrive in the clinic.

• Welcome for LIPs (AMB004) - (Video) A brief overview is provided for LIPs on Welcome functionality.

eCheck-In (MyChart) / Welcome Tablet Check In

• Assigning and Un-Assigning Welcome Tablets - (Handout) For departments using Welcome Tablets for Check-In, the Tablets can be assigned and un-assigned to patients using the Department Appointments Report (DAR). The user must be logged into a department that uses the Tablet.

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