Transport and Dispatch is an Epic activity that allows for the tracking and management of transport requests and service tasks. Transporters use the Rover mobile app to sign in/out of shifts and interact with requests. Transport managers use the Transport Command Center to assign, edit, and cancel requests and monitor staff movement and productivity.

Resources

Requesting Transport and Service Tasks

  • Requesting Transport for a Patient - (Handout) The Patient Transport activity is used to alert transport staff that assistance is needed to move a patient and to identify the timeline and details for that move.

  • Requesting Transport for a Visitor - (Handout) The Service Task activity is used to alert Guest Services Transport staff that assistance is needed to escort a visitor.

  • Requesting Non-Patient Transport Service Tasks - (Handout) The Service Task activity is used to alert transport staff that assistance is needed to move a visitor, lab specimen, wheelchair, or other item.

Resources for Transporters

  • Working with Transport Assignments Using a Mobile Device (GC026) - (eLearning: 11 min) Track your progress on transport assignments using Transport Mobile (Rover) devices.

  • Transport Mobile Quick Start Guide - (Handout) Transport Technicians receive and manage transport assignments through the Rover mobile app on a UIHC-managed mobile device.

  • Viewing OR Patients’ Destination Unit/Room/Bed - (Handout) Patient belongings are sometimes left in perioperative areas as patients are moved through surgery prep, procedure, and recovery. In order to easily return those belongings, transport staff must be able to quickly find the destination location for patients (those that will stay at UIHC for recovery). The Status Board activity is best for finding this information quickly.

Transport Command Center & Resources for Transport Managers and Dispatchers

  • Managing Transport Services (GC022) - (eLearning: 10 min) Use the Transport Command Center to manage transport technicians and requests.

  • Command Center Features and Customization Guide - (Presentation) Provides an overview of the Hospital Logistics Command Center, including customization options, creating new requests, and managing technicians and assignments.

  • Manage Transport Requests - (Handout) The Transport Command Center allows Transport Managers to view and manage transport requests and assignments.

  • Manage Transport Technicians - (Handout) Most technicians will sign in to and out of their shifts and put themselves on break using the Rover app on a UIHC-managed mobile device. However, Transport Managers can also manage technician’s shifts from the Transport Command Center.

  • Create Hospital Technician Records for Transport - (Handout) Transport technicians require a hospital service employee (HKR) record in order to user the Rover app, appear in the Command Center, and be assigned transport tasks.

  • Playground Instructions - (Handout) Instructions for using the Epic Playground environment to practice.

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