Patients have many modes of sending initial (new) or renewal prescription medication requests to their care team. When those requests are created they will generate a Refill encounter to track requests. Requests are then triaged by the care team and routed off to be approved or refused by the appropriate Licensed Independent Practitioner.

Prescription Renewal Requests can come from the following sources:

• SureScripts: External entity (Usually Pharmacy) initiated electronic request (InBasket Message)
• E-Fax: Fax sent to Outlook email (Staff put Rx Request in Epic as Telephone Encounter)
• Fax: Paper Fax presents in Clinic (Staff put Rx Request in Epic as Telephone Encounter)
• Phone Call: Patient calls to contact Clinic Staff (Telephone Encounter is created to document call)
• UI Pharmacy: Pharmacy generates request (InBasket Message linked to Refill Encounter
• MyChart: Patient generates renewal request (InBasket Message)

Resources

The following resources provide information on Refills (Renewals) functionality.

• Documenting Medication Requests for Ambulatory Nursing - (Handout) Generating a Telephone Encounter to document incoming medication (initial and renewal) requests allows staff to effectively triage and manage these requests from within Epic. The process shown below is also used for requests sent by faxes, emails, etc.

• Managing Prescription Requests - Nursing Workflow - (Handout) Overview workflow.

• Processing Prescription Medication In Basket Refill Errors - (Handout) Information in Prescription Request Messages coming from SureScripts (external pharmacies) are not able to be automatically matched by Epic. This results in some prescription requests being put into a Refill Errors folder. These requests need to be triaged in order for the request to be effectively handled.

• Processing Prescription Medication In Basket Requests FAQ - (Handout) Frequently Asked Questions related to processing all forms of renewal requests in Epic.

• Processing Prescription Medication In Basket Requests for Nursing Staff - (Handout) Patients have many modes of sending initial (new) or renewal prescription medication requests to their care team. The Care Team will begin the process of getting an initial or renewal prescription authorized.

• Processing Prescription Requests for LIPs - (Handout) Patients have many modes of sending initial (new) or renewal prescription medication requests to their care team. The Care Team will begin the process of getting an initial or renewal prescription authorized.

• Processing Rx Requests with Decision Support Tools - (Handout) While working through your Rx Request In Basket messages, you can determine at a glance whether a patient's renewal request meets recommended criteria for approval.

• Reviewing Prescription Medication In Basket Requests - (Handout) Patients have many modes of sending initial (new) or renewal prescription medication requests to their care team. The Care Team will begin the process of getting an initial or renewal prescription authorized.

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