OnBase is an enterprise content management (ECM) solution, designed specifically for the Epic environment, to help healthcare organizations capture, store, and manage patient information. Patient Financial Services (PFS) will use OnBase to scan and store Explanation of Benefits (EOBs) and other billing account-related correspondence.

The Epic integration will initially include: creation of EOB batches to be worked by PFS staff within the Epic Enterprise Payment Posting activity; providing a link in Epic to view the OnBase EOB image related to a payment posted to a patient’s account; and retrieval, by HAR or Guarantor, of scanned billing correspondence for viewing within the Epic Hospital Account Maintenance and Guarantor Account Maintenance activities.

Resources

The following resources provide information on OnBase functionality.

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