Nurse Triage is an Epic application that allows staff to deliver care advice and document clinical information while on the phone with a patient. This includes contacting the patient for discharge calls, handling triage calls, and using protocols.

Resources

The following resources provide information on Nurse Triage functionality.

• Converting a Telephone Encounter into a Nurse Triage Encounter (NT901) - (eLearning: 6 min) Convert a Telephone Encounter into a Nurse Triage Encounter when giving care advice to a patient.

• Discharge Follow-Up Calls - (Handout) The steps to document the follow-up call process are provided.

• Documenting a Patient Call - (Quick Start Guide) Documenting a nurse triage call using an electronic protocol, record care advice, and document a patient disposition.

• Working Triage from an In Basket - (Quick Start Guide) Learn the specific In Basket tools that Nurses doing Triage will utilize.

Ambulatory Nursing

• Triaging a Basic Clinical Call (NT010) - (eLearning: 12 min) Document a nurse triage call using an electronic protocol, record care advice, and document a patient disposition.

• Triaging a Complex Clinical Call (NT011) - (eLearning: 9 min) Switch protocols mid-call, create a message reminder to call a patient back, and schedule an appointment.

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