MyChart is an Epic application that allows patients to view their medical record and interact with their health care team. With MyChart, the patient can request an appointment, see test results, request a prescription renewal, message their health care team, and find helpful health tips and other trusted information. The MyChart website can be accessed from the UI Health Care website home page.

Resources

The following resources provide information on MyChart functionality.

General Resources

Access/Activation

Administrative Tools

  • Using Administrative Tools - (Handout) MyChart Administrative tools allow staff to both activate patients for MyChart and reset their MyChart Password.

Care Companion

  • MyChart - COVID Test Care Companion for Patients - (Handout) MyChart Care Companion is a way to deliver an interactive, individualized plan of care to patients through the MyChart mobile app (via Android or iOS device).
  • MyChart - Care Companion for Clinical Staff - (Handout) MyChart Care Companion delivers an interactive, individualized plan of care to patients through the MyChart mobile app (via Android or iOS device).
  • Cardiac Rehab Patient Care Companion - (Handout) - Cardiac Rehab Specialists will place an order to enroll patients in the Cardiac Rehab Care Companion, which allows patients to complete plan of care tasks such as reporting exercise data and bp stats through the MyChart mobile app (via Android or iOS device).
  • Health Trends Report - (Handout) Health Trends is a component within the SnapShot report that may be used quickly review patient-entered data collected from MyChart Care Companion.

Information Sharing

  • Authorizing Care Everywhere - (Handout) Organizations that also provide care for your patients might require authorization before allowing you to request patient information with Care Everywhere. Point-of-care authorizations allow patients to complete the required authorization, directly from their MyChart account.
  • MyChart Information Sharing - (Website) A federal statute will soon require the immediate release of clinical notes and results to patients via MyChart. To meet this rule, UI Health Care is now releasing results in MyChart without delay.
  • Patient Care Team/EMR Information Sharing Matrix - (Handout) This matrix provides details on the Epic activities used to share patient information from the Epic system.
  • What's Viewable in MyChart for Proxy Users - (Handout) An approved Patient Proxy is an entrusted individual who provides healthcare assistance for a patient. HIM approved Patient Proxies are given access to view a patient’s chart through MyChart via Proxy Access.

Patient Messaging

  • Manual Ticket Scheduling (CAD903) - (Elearning: 8 min) Learn how to send patients with MyChart an appointment request for self-scheduling.
  • Manual Ticket Scheduling - (Handout) Learn how to send patients with MyChart an appointment request for self-scheduling.
  • MyChart Patient Messages Workflow - (Handout) MyChart allows established patients to message their provider for various medical questions they may have. If the patient question results in medical decision-making, then providers can bill for those services by dropping an approved Evaluation and Management (E&M) charge.
  • MyChart Patient Messages FAQ - (Handout) Answers to frequently asked questions related to MyChart Patient Messaging.
  • MyChart Patient Messages Charge Capture Workflow Updates - (Video) MyChart allows established patients to message their provider for various medical questions they may have. If the patient question results in medical decision-making, then providers can bill for those services by dropping an approved Evaluation and Management (E&M) charge.
  • MyChart Patient Messaging: Billing Updates for Providers - (PowerPoint) Presentation of the new MyChart Messaging billing functionalities.
  • Adolescent Proxy Messages - (Handout) Proxy messaging allows users with a proxy relationship to an adolescent to send a medical advice request message. This message will be routed to a general pediatric or pediatric specialty pool.
  • AI Draft by Art (Augmented Response Technology - (Handout) To give you a head start when responding to patient medical advice messages, In Basket shows a draft reply. Draft replies are generated by a machine learning model that reviews the latest message sent by your patient and relevant patient details to predict how you might respond.
  • Confidential Messaging - (Handout) Confidential messaging allows the patient and clinician to select which proxy users are able to view the message.
  • Processing Prescription Medication In Basket Requests for Nursing Staff - (Handout) Patients have many modes of sending initial (new) or renewal prescription medication requests to their care team. The Care Team will begin the process of getting an initial or renewal prescription authorized.
  • Reviewing Lab Results from In Basket - (Handout) Learn how results are released to MyChart and how to review results from In Basket. You can also send a result note right from the In Basket activity.
  • Responding to Patient Advice Request Message - (Handout) These messages are created when a patient asks a question about a non-urgent medical issues.
  • Sending Attachments to Patients from In Basket - (Handout) Send documents or files securely to patients via In Basket.
  • Sending a Manual Notification Letter to a Patient’s MyChart Account - (Handout) If a patient has an active MyChart account and the patient cannot be reached, a notification letter can be manually sent from the Referral record to the patient’s MyChart account.
  • Sending Messages to External Staff - (Handout) Learn how to send messages to external staff outside of the organization via Outside Message within In Basket.
  • Send MyChart Message from the Appointment Desk - (Handout) For patients with Active MyChart accounts, MyChart Messages can be sent from their Appointment Desk.
  • Sending Patient Questionnaires via MyChart Message - (Handout) Staff with the appropriate security, can manually assign and send General Questionnaires to patients, which they can then answer directly from their MyChart account and is not attached with any encounter. When the completed questionnaire comes back, it will go directly to the responsible person who assigned the questionnaire to follow-up on the responses from patients. 

Patient Functionality

  • Direct Scheduling from MyChart - (Handout) Review of the Direct Scheduling process from the End User perspective.
  • MyChart User FAQs - (Website) Frequently asked questions on MyChart topics including enrollment, video visits, billing, insurance, eCheck-in, and more.
  • Patient FastPass - (Handout) Patient Fast Pass is a wait list feature that automatically sends patients email messages to notify them of a wait list appointment offering. Upon receiving the message, patients can then log in to MyChart and claim the offer if it is still available or decline the offer to keep the original appointment and wait for another offer.
  • Patient Photo Tips and MyChart Message Instructions - (Handout) Patient instructions for how to take a photo and send it to a provider through a MyChart message.
  • Requesting an Insurance Information Update - (Handout) Patients can request changes to their insurance coverage from MyChart.
  • Requesting Updates to the Chart - (Handout) Patients can request changes to their allergies and medications from MyChart.
  • Viewing the Last Eyeglass Prescription - (Handout) Patients are able to print their most recent eyeglass prescriptions from MyChart.

Video Visits

Related Pages

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