MyChart is an Epic application that allows patients to view their medical record and interact with their health care team. With MyChart, the patient can request an appointment, see test results, request a prescription renewal, message their health care team, and find helpful health tips and other trusted information. The MyChart website can be accessed from the UI Health Care website home page.

Resources

The following resources provide information on MyChart functionality.

General Resources

• Overview of MyChart Patient Portal (MYC001) - (eLearning: 7.5 min) See how a patient uses MyChart and better understand how it interacts with Hyperspace.

Access/Activation

• Sending a MyChart Activation Message - (Handout) The MyChart Signup activity can be used to generate an activation code and email or text it to the patient. This is only available for patients age 12 and older.
• Completing the MyChart Signup Prompt during Check-In - (Handout) During the Check-In workflow, if a patient does not have an active MyChart account, the MyChart Signup prompt will display. Check-In staff will use the prompt to indicate the patient’s response.
• Grant Proxy Access (MYC005) - (eLearning: 4 min) Give a patient proxy access to the health information of another patient.
• MyChart - Two-Factor Authentication - (Handout) MyChart requires two-factor authentication which allows an extra layer of security to prevent unauthorized access to medical information.
• Proxy Access Through MyChart - (Handout) Parents/guardians can request proxy access for minors. When proxy access is granted, parents/guardians can view the minor’s medical records through MyChart.
• Requesting a MyChart Account electronically - (Handout) Patients can request creation of a MyChart account electronically.
• Requesting MyChart Parental/Guardian Access for Pediatric Telemedicine Visits - (Handout) This workflow is to improve the turnaround time for requesting MyChart Parental/Guardian Access for Pediatric telemedicine visits.
• Requesting Paper Forms - (Handout) Patients can request paper forms to make changes to their access to different types of information in MyChart.
• Willow Ambulatory - MyChart Patient Sign up for Ambulatory Pharmacy Staff - (Handout) Help patients sign up for MyChart, right from Willow Ambulatory.

Administrative Tools

• Using Administrative Tools - (Handout) MyChart Administrative tools allow staff to both activate patients for MyChart and reset their MyChart Password.
• Universal Administrative Login (Skeleton Key) - (Handout) The Universal Administrative Login (Skeleton Key) allows UIHC users to login to a patient’s MyChart as a shadow to see exactly what they’re seeing.

Care Companion

• MyChart - COVID Test Care Companion for Patients - (Handout) MyChart Care Companion is a way to deliver an interactive, individualized plan of care to patients through the MyChart mobile app (via Android or iOS device).
• MyChart - Care Companion for Clinical Staff - (Handout) MyChart Care Companion delivers an interactive, individualized plan of care to patients through the MyChart mobile app (via Android or iOS device).
• Cardiac Rehab Patient Care Companion - (Handout) - Cardiac Rehab Specialists will place an order to enroll patients in the Cardiac Rehab Care Companion, which allows patients to complete plan of care tasks such as reporting exercise data and bp stats through the MyChart mobile app (via Android or iOS device).
• Health Trends Report - (Handout) Health Trends is a component within the SnapShot report that may be used quickly review patient-entered data collected from MyChart Care Companion.

Information Sharing

• Authorizing Care Everywhere - (Handout) Organizations that also provide care for your patients might require authorization before allowing you to request patient information with Care Everywhere. Point-of-care authorizations allow patients to complete the required authorization, directly from their MyChart account.
• MyChart Information Sharing - (Website) A federal statute will soon require the immediate release of clinical notes and results to patients via MyChart. To meet this rule, UI Health Care is now releasing results in MyChart without delay.
• Patient Care Team/EMR Information Sharing Matrix - (Handout) This matrix provides details on the Epic activities used to share patient information from the Epic system.
• What's Viewable in MyChart for Proxy Users - (Handout) An approved Patient Proxy is an entrusted individual who provides healthcare assistance for a patient. HIM approved Patient Proxies are given access to view a patient’s chart through MyChart via Proxy Access.

Patient Messaging

• Manual Ticket Scheduling (CAD903) - (Elearning: 8 min) Learn how to send patients with MyChart an appointment request for self-scheduling.
• Manual Ticket Scheduling - (Handout) Learn how to send patients with MyChart an appointment request for self-scheduling.
• MyChart Patient Messages Workflow - (Handout) MyChart allows established patients to message their provider for various medical questions they may have. If the patient question results in medical decision-making, then providers can bill for those services by dropping an approved Evaluation and Management (E&M) charge.
• MyChart Patient Messages FAQ - (Handout) Answers to frequently asked questions related to MyChart Patient Messaging.
• MyChart Patient Messages Charge Capture Workflow Updates - (Video) MyChart allows established patients to message their provider for various medical questions they may have. If the patient question results in medical decision-making, then providers can bill for those services by dropping an approved Evaluation and Management (E&M) charge.
• MyChart Patient Messaging: Billing Updates for Providers - (PowerPoint) Presentation of the new MyChart Messaging billing functionalities.
• Adolescent Proxy Messages - (Handout) Proxy messaging allows users with a proxy relationship to an adolescent to send a medical advice request message. This message will be routed to a general pediatric or pediatric specialty pool.
• Confidential Messaging - (Handout) Confidential messaging allows the patient and clinician to select which proxy users are able to view the message.
• Processing Prescription Medication In Basket Requests for Nursing Staff - (Handout) Patients have many modes of sending initial (new) or renewal prescription medication requests to their care team. The Care Team will begin the process of getting an initial or renewal prescription authorized.
• Reviewing Lab Results from In Basket - (Handout) Learn how results are released to MyChart and how to review results from In Basket. You can also send a result note right from the In Basket activity.
• Responding to Patient Advice Request Message - (Handout) These messages are created when a patient asks a question about a non-urgent medical issues.
• Sending Attachments to Patients from In Basket - (Handout) Send documents or files securely to patients via In Basket.
• Sending a Manual Notification Letter to a Patient’s MyChart Account - (Handout) If a patient has an active MyChart account and the patient cannot be reached, a notification letter can be manually sent from the Referral record to the patient’s MyChart account.
• Sending Messages to External Staff - (Handout) Learn how to send messages to external staff outside of the organization via Outside Message within In Basket.
• Send MyChart Message from the Appointment Desk - (Handout) For patients with Active MyChart accounts, MyChart Messages can be sent from their Appointment Desk.
• Sending Patient Questionnaires via MyChart Message - (Handout) Staff with the appropriate security, can manually assign and send General Questionnaires to patients, which they can then answer directly from their MyChart account and is not attached with any encounter. When the completed questionnaire comes back, it will go directly to the responsible person who assigned the questionnaire to follow-up on the responses from patients. 

Patient Functionality

• Direct Scheduling from MyChart - (Handout) Review of the Direct Scheduling process from the End User perspective.
• MyChart User FAQs - (Website) Frequently asked questions on MyChart topics including enrollment, video visits, billing, insurance, eCheck-in, and more.
• Patient FastPass - (Handout) Patient Fast Pass is a wait list feature that automatically sends patients email messages to notify them of a wait list appointment offering. Upon receiving the message, patients can then log in to MyChart and claim the offer if it is still available or decline the offer to keep the original appointment and wait for another offer.
• Patient Photo Tips and MyChart Message Instructions - (Handout) Patient instructions for how to take a photo and send it to a provider through a MyChart message.
• Requesting an Insurance Information Update - (Handout) Patients can request changes to their insurance coverage from MyChart.
• Requesting Updates to the Chart - (Handout) Patients can request changes to their allergies and medications from MyChart.
• Viewing the Last Eyeglass Prescription - (Handout) Patients are able to print their most recent eyeglass prescriptions from MyChart.

Video Visits

• E-Health - Telehealth Visits for Providers - Epic Native Video - (Handout) Describes the process and nuances for documenting and charging for visits which were conducted using telemedicine.
• E-Health - Telehealth Visits FAQ - (Handout) Frequently Asked Questions about Scheduling, Troubleshooting, Documenting and Charging for Telemedicine Visits in Epic.
• MyChart Direct Scheduling Video Visits - Respiratory Illnesses - (PPT) Presentation on proper procedure for triaging patients with possible respiratory illnesses.
• MyChart Video Visits (MYC901) - (Video: 5 minutes) Patient and Provider workflows for completing MyChart Video Visits, using Epic's Native Video Visit client.
• MyChart Video Visits - Patient Workflows - (PPT) Screenshots of the MyChart Video Visit workflows.
• Requesting MyChart Parental/Guardian Access for Pediatric Telemedicine Visits - (Handout) This workflow is to improve the turnaround time for requesting MyChart Parental/Guardian Access for Pediatric telemedicine visits.
• Setup Schedule to see MyChart Video Visits - (Handout) Patients requesting a MyChart Video visit will be scheduled to a generic provider in the department. Providers participating in triaging MyChart video visits will need to add the UIHC Triage MyChart Video Visit to their personal schedule.
• Sharing Links to Video Visits - (Handout) Learn the requirements around sharing links to MyChart Video Visits.
• Telehealth Video Visit Resources and Best Practices - (Handout) Helpful resources for telemedicine video visits.

Related Pages

• Cadence (Scheduling/Check-In)
• E-Health
• In Basket
• Referrals

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