Information Desk

Resources

The following resources are provided for training and reference for Information Desk staff.

General Epic Training Videos & Tip Sheets

Overview of Hyperspace for General Use (GEN006) - (eLearning: 11 min) Understand the components of and how to navigate Hyperspace (Epic).
Patient Station and Open Chart (VIEW200) - (eLearning: 6 min:) Covers alternate means for locating patients in the system.
Patient Lists (VIEW201) - (eLearning: 9 min) Covers basic use of Patient List activity.
Available Epic Help Resources - (Handout) Health Care Information Systems (HCIS) provides resources to help you become more familiar with and more comfortable working in Epic.

Information Desk Resources

Requesting Transport for a Patient - (Handout) The Patient Transport activity is used to alert transport staff that assistance is needed to move a patient and to identify the timeline and details for that move. This handout focuses on the patient transport request workflow for Information Desk staff.
Requesting Transport for a Visitor - (Handout) The Service Task activity is used to alert Guest Services Transport staff that assistance is needed to escort a visitor.
Requesting Non-Patient Transport Service Tasks - (Handout) The Service Task activity is used to alert transport staff that assistance is needed to move a visitor, lab specimen, wheelchair, or other item.
CRM for Information Desk Staff: Validating Clergy Visitors - (Handout) Information Desk staff create CRMs to document visits to patients from members of the clergy.
Confirming Surgery Arrival Time - (Handout) The Information Desk can confirm a patient’s surgery arrival time through the Pt Station activity using the pre-op phone call information for the surgery encounter.