All courses below are required and should be attended in the following order to receive appropriate Epic security.
PATIENT ACCESS
Class length: 4 hours
Prerequisites: None
Registration: Online Search for: Patient
Roles: UIHC staff who will perform tasks related to pre-access, admission, registration, and psychiatric patient access.
Content: Updating patient demographic information, creating guarantor accounts, coverages, and hospital accounts (HAR), and patient work queues.
CUSTOMER SERVICE 1
Class length: 3 hours
Prerequisites: Patient Access
Registration: Online Search for: Customer Service
Roles: Revenue Cycle Coordinators, Revenue Cycle Representatives, Patient Account Representatives and Clerks
Content: Updating payers, updating guarantors, and research balance and statement inquiries.
Training Login Sheets: Resolute Customer Service
CUSTOMER SERVICE 2
Class length: 3 hours
Prerequisites: Customer Service 1
Registration: Online Search for: Customer Service
Roles: Revenue Cycle Coordinators, Revenue Cycle Representatives, Patient Account Representatives and Clerks
Content: Collect payments (over the phone, bad debt, pre-payment, and applying to correct account), transferring balances, and set-up payment plans.
Training Login Sheets: Resolute Customer Service
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